Our Services

01. Reminders/Recalls

We provide SMS appointment reminders and many recall reminders through Hot Doc. A reminder will be sent via SMS to your mobile phone prior to your appointment, confirming the date and time of your booking.

If you are unable to attend the appointment, please reply “no” to the SMS reminder messages or phone the surgery. Please remember, you are responsible for attending or cancelling your appointment.

When you get recall reminders via SMS, please access the linked sites and input your surname and the date of birth. Once you log in the site, it will tell you what you are due for. Please ring us to make an appointment or book via Hot Doc mobile apps.

This practice routinely sends reminders for smear recalls and advises patients of routine mammography and an increasing number of health issues. These may be sent by SMS or mail.

If you have received recall messages which you have already attended to, advise reception staff to update your recall.

02. Interpreter Services

Our Doctors and staff have a professional obligation to ensure they understand their patients and that the patients understand any verbal instructions or written information.

Patients who do not speak or read English or who are more proficient in another language or who have special communication needs are offered the choice of using the assistance of a language service to communicate with their Doctor or clinical team members.

The National Relay Service (NRS) (https://relayservice.gov.au/): for patients with a hearing disability.

Translating and Interpreting Service (TIS) (https://www.tisnational.gov.au/): for non-English speaker.

Please advise reception staff when booking an appointment if you require an interpreter. This needs to be organised at least two days before the appointment.

03. Transferring Medical Records

If you would like our practice to obtain a summary of your past medical history from your previous general practitioner, please ask at Reception.

If you request to transfer your medical records to another practice, you will need to see your doctor to prepare the documents. The fee of photocopies and postage will be charged accordingly or a Heath Summary may be sent at no cost.

04. Telephone Advice

Patient calls are returned generally at a time suitable. If your call is urgent, you need to explain the situation to the receptionist who will deal with your call appropriately.